Shipping & Delivery Policy

You choose one of two options at checkout, and the choice is shown on the order from then on:

• Collection — your job is printed at the shop you picked and you collect it there. This is the default, and it is available at every shop on the platform.
• Delivery — the shop sends the finished job to your address. This is offered only where that particular shop has enabled delivery, so it will not appear for every shop.

When your order is ready you are given a 4-digit print code. Show it at the counter and the shop will hand over your job. The code identifies your order across the whole platform, so no name, screenshot or printed receipt is needed.

• A print code is valid for 24 hours. If it lapses before you collect, open the order and generate a new one — your order and your payment are unaffected.
• Anyone holding the code can collect the job, so treat it the way you would treat a parcel-locker PIN.
• Collect during the shop's own opening hours, which are shown on the shop's page before you order.

Where a shop offers delivery, it is the shop that delivers — either itself or through a courier it arranges. PrintNext operates no vehicles and employs no delivery staff. We pass your delivery address to the shop so it can complete the order, and to nobody else.

Give a complete address and a phone number that will be answered. A failed delivery caused by an incomplete address or an unreachable phone may be re-attempted at your cost, or converted back to collection from the shop.

Delivery is charged at the flat rate the shop has set, and it appears as a separate line on your quote before you pay, on your order page, and on your GST invoice. There is no charge added later.

• Some shops offer free delivery, either always or above an order value they set. Where free delivery applies, the invoice still shows the delivery line, marked FREE, so it is clear it was applied.
• Collection is always free.
• GST applies to the delivery charge at the same rate as the rest of the order.

Turnaround is set by the shop, not by PrintNext, and the shop's own estimate is shown before you pay. We do not promise a platform-wide delivery time, because the work is done by independent businesses with different equipment and different queues.

As a general guide, document printing is usually ready the same day; delivery, where offered, typically follows within a day of the job being ready. Your order page shows the current status at every stage, and status changes are emailed to you.

Labels, stickers, tags, inserts and packaging take longer than a document print, and the estimate shown on the product reflects that. Made-to-order items — tags, inserts, custom packaging — include an artwork review by the shop and a quality check before they are marked ready, so allow more time than for a printed label.

Large runs are bulky. Where an order is too large to hand over at a counter comfortably, agree collection or delivery arrangements with the shop through the order thread before it is produced.

• Not delivered — raise a ticket on the support page with your order number. We will take it up with the shop.
• Arrived damaged — open the order, choose Raise Dispute and attach photographs, within 48 hours of delivery. See the Cancellation & Refund Policy.
• Wrong address given — tell us before the job is dispatched and we will pass the correction on. After dispatch it depends on where the parcel is.

PrintNext.me operates in India. Shops are matched to you by distance, and each sets its own service radius for delivery. If no shop near you delivers, collection is still available from any shop you choose. We do not ship internationally.

Raise a ticket on the support page or write to support@printnext.me with your order number.